General Enquiries, Reports and Complaints
| BD Hotline | 2626 1616 (Handled by "1823") |
|---|---|
| 1823 Call Centre | 1823 (Operates in 24 hours) |
| On-line Reporting | Electronic Reporting Form (Online Form) |
Other Contact Methods
| enquiry@bd.gov.hk | |
| Fax | 2537 4992 |
| Address | Buildings Department G/F, Buildings Department Headquarters, North Tower, West Kowloon Government Offices, 11 Hoi Ting Road, Yau Ma Tei, Kowloon |
Types of Enquiries
General enquiries and complaints on private buildings, including
- Unauthorised Building Works
- Licensing Matters
- Slope Safety
- Fire Safety
- Building Safety Loan Scheme
- Construction Site
- Dangerous Buildings
- Advertising Signs
- New Development Proposals
- Registers of AP/RSE/RGE/Registered Contractors
| Submission of Electronic Information | receipt@bd.gov.hk |
|---|
Emergency Contact
Please call 999 for referring emergency case to Buildings Department for immediate action.
Service Hours
| Counter Services | Location | Opening hours |
|---|---|---|
| General Enquiry Counter | G/F, BD Headquarters (BDHQ), North Tower, West Kowloon Government Offices (WKGO), 11 Hoi Ting Road, Yau Ma Tei, Kowloon | 8.30am to 5.30pm on weekdays (except Friday) 8.30am to 6pm on Fridays |
| Building Information Centre | 2/F, BDHQ, North Tower, WKGO | 9am to 5pm on weekdays (The cut-off time for processing walk-in applications is 4 p.m.) |
| Receipt Counter | G/F, BDHQ, North Tower, WKGO | 8.30am to 5.30pm on weekdays |
| New Buildings Division's Receipt and Dispatch Counter | 7/F, 14 Taikoo Wan Road, Hong Kong | 8.30am to 5.30pm on weekdays |